Our Warranty
Warranty
LifeStraw takes pride in the products we make and stand by the quality, materials and workmanship of our products. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from defects in material and workmanship for a period of 3 years.
LifeStraw 3-Year Limited Warranty
Your LifeStraw product is warranted against defects in materials and workmanship for a period of three (3) years from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This three-year limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from dropping, or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as thermal or environmental conditions.
Warranty does not cover any products that were purchased, used or refurbished.
In instances where your warranty-eligible LifeStraw product needs repair or replacement, but we no longer manufacture the product, we may offer to replace your product with one of comparable value and function.
Note: The 3-Year Limited Warranty excludes LifeStraw Carbon Filters; these are covered under a separate, 60-day limited warranty.
LifeStraw Carbon Filters 60 -Day Limited Warranty
Your LifeStraw Carbon Filters are warranted against defects in materials and workmanship or a period of sixty (60) days from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This 60-day limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as environmental conditions.
The LifeStraw Limited Warranty does not cover any products that were purchased, used or refurbished.
How Do I Make A Warranty Claim for My LifeStraw® Product?
If for any reason your LifeStraw product proves to be defective within the Warranty Period, please email info@lifestraw.com. Your warranty claim must include the following information: (i) model number of your LifeStraw product; (ii) description and at least two photos of the defect; (iii) your full address and contact information; and (iv) your purchase receipt or other proof of the date purchased.
Your Sole and Exclusive Remedy Under Your LifeStraw Warranty
If a defect arises and you return your LifeStraw product during the Warranty Period, VESTERGAARD FRANDSEN INC. DBA LifeStraw (“LifeStraw”) will, in its sole discretion and to the extent permitted by law, either replace the defective part with a new one that is functionally at least equivalent to yours, or refund all or part of the amount you paid for the product, exclusive of shipping. Monetary refunds are available only for warranty-eligible products purchased directly on LifeStraw.com. Warranty-eligible products purchased through other channels will only be considered for product or component replacement. If we replace your LifeStraw product, the replaced product will continue to be warranted for the remaining time of the original Warranty Period. All returned parts for which you have received a refund or replacement will become the property of LifeStraw, and LifeStraw reserves the right to request that you mail the product to back to us at no cost to you. The LifeStraw Limited Warranty does not cover any additional property other than the LifeStraw product.
LifeStraw Warranty Limitations and Exclusions
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
No representative of LifeStraw and its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY LIFESTRAW PROVIDES FOR YOUR LIFESTRAW PRODUCT AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. LIFESTRAW EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND REMEDIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, OR IMPLIED, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFESTRAW AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE—FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOU LIFESTRAW PRODUCT OR THESE TERMS, WHETHER OR NOT LIFESTRAW OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY IN CONNECTION WITH LIFESTRAW PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE PURCHASE PRICE THAT YOU ACTUALLY PAID.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Returns
Return Policy
At LifeStraw, we are fully committed to providing you with water filtration products you can trust but are also super happy with! But, if you are not completely satisfied with your purchase, you can return this to us free of charge, with exceptions.
All returns of the following products will incur a 10% restocking fee:
LifeStraw Community
LifeStraw Community Autofill
LifeStraw Max Filter
This fee applies to any returned items from these product lines to cover the costs associated with processing and restocking.
For orders purchased from lifestraw.com placed within the lower US 48 states with proof of purchase, returns are accepted within 45 days from the date of delivery. Please use this link to fill out a form requesting your order number, email address, and the reason for the return.
Please note that return shipping fees apply to orders returned from outside of the US lower 48 states, including Alaska, Hawaii, US territories and international destinations.
Returns within our policy window will be refunded to the original card on file once received and processed by our warehouse team.
If your product(s) were purchased from another authorized retailer, you would need to return the product to that same retailer.
Note: Original shipping charges and duty fees are non-refundable (if any). If a returned shipment was determined undeliverable by a carrier (e.g., the address provided was incorrect or the courier did not have access to the delivery address), the customer shall be responsible for the re-shipping costs of the returned product.